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FAQ’s

Why Should You Have Your Dog Professionally Groomed?

Although many dog owners prefer to groom their dogs having your dog professionally groomed will save you time and energy. It takes a lot of care and patience to groom a dog, especially a fluffy one, a puppy, or one with behavioral issues.

Be sure to clearly communicate your requests or concerns to your groomer, and your precious pooch will look great by the time he’s done.

When handling your dog, your groomer may also notice a concerning injury or lump that you may not have noticed. If you yourself have a condition such as back pain or arthritis, rest assured professional grooming will prevent you from having to do excessive lifting and handling of your dog.

Expressing anal glands, shampooing a muddy or skunked dog, and removing fleas and ticks are not the most pleasant things to take care of, but come with the price of owning a dog. A professional groomer knows how to take care of and clean all these seemingly yucky things, and more.

How Often Should I Have My Dog Groomed?

Although it depends mostly on the breed, hair length, and type of coat, regular grooming should be done about once a month. For young puppies and dogs who have never been groomed, more frequent grooming or brushing at home should be done to get the dog used to being handled and to avoid grooming issues into adulthood. This is called desensitization and can be done for several other reasons.

Brushing your dog once a week or so will help with shedding and prevent any mats from forming in your dog’s coat. A buildup of mats can become painful for your dog. If your groomer can’t get them out, your dog might have to be completely shaved down.

How Often Should I have My Cat Groomed?

Cats are known for their fastidious grooming, so why would they ever need a bath? Well, there are many reasons. Your cat could be older, arthritic or overweight and have trouble reaching certain spots on her body. She could get depressed or sick and not groom herself as often as she should. What if your kitty encounters something stinky? Or what if you have allergic guests coming over and need a way to reduce your cat’s dander? Your best bet is to get your cat used to taking baths from a young age.  Cats can be so good at grooming themselves that the fur they swallow turns into a clump, called a trichobezoar (or hair ball), in their digestive tract. If you’re lucky, the hair ball will come up (and you won’t step in it). If not, you may have to take your cat to the vet to have it surgically removed. One way to help prevent (or at least reduce) hair balls is to brush your cat every day to remove excess fur. Persians, Ragamuffins, Siberians and other medium-to-long-haired cats have gorgeous coats, but they usually don’t come that way. Their coats need regular maintenance to prevent mats and hair balls. Whether you need to groom her coat daily, weekly or monthly will depend on the individual cat’s needs. In general, the softer and more cottony your cat’s coat, the more it will need to be brushed and groomed. If you have the time and are willing to make the effort, you can groom a long-haired cat at home. Otherwise, you should seek out a professional groomer.

 

Cat Nail Trims & Soft Paw Nail Cap Applications:

 

Did you know that cats’ claws grow outwards, in layers like an onion? It’s true! So, when cats scratch, they shed the other layers to reveal inner ones. They don’t truly sharpen their nails by scratching; they just remove the duller, older, outer layers.

Cats’ claws also grow with a curve in them. These curved claws allow a cat to grab and hold onto prey. Flat nails like a humans wouldn’t be very useful for that purpose, but a cat’s claws are custom designed for it.

If a cat’s claws aren’t trimmed or worn down on a hard surface, they may eventually curve so far that they curl over themselves to resemble a ram’s horn, or one may even grow into that toe’s pad.

When your cat is wearing Soft Paws®, her claws aren’t being worn down or trimmed, but they are continuing to grow. Normally, the claw caps fall off on their own after being on for between four and six weeks. If they stay on longer, the cat’s claws may be in danger of growing into the pads.

If your cat has had a set of Soft Paws® on for six weeks and they don’t show signs of falling off, you should remove them and apply a new set of claw caps. The best way to remove Soft Paws® is to use nail trimmers to clip off the ends of the claw caps. Then, you will be able to pull the remaining caps off.

How Does this whole process work?

Give us a call and we will get you booked for an appointment. Allow a 2 hour window for us to arrive at your home, office or chosen destination.  (Please note, at times we will come across matted dogs, aggressive and difficult to groom dogs and also puppies that will need more time, but we will always call ahead to let you know of any delays). Once we’ve arrived, your pet will be pampered and taken fantastic care of and returned to you looking and feeling amazing!

Why don’t I get an exact time of arrival?

Please allow an hour window for us to arrive at your home, office or chosen destination. As a mobile service, our schedule is subject to interruptions.  We will arrive as close to the scheduled appointment window as possible, however sometimes situations occur that disrupts our groomer’s schedule.  This may include traffic, refueling, inclement weather, mechanical difficulties or the necessity of spending more time with another client’s pet.  We will never compromise the safety of a pet by rushing to meet a schedule.  You will be contacted and advised with an updated arrival time when our schedule changes beyond our control.

Can I watch my pet being groomed?

We do invite all of our pet parents in to see our great trailer, however, once the grooming process begins, we ask that all parents avoid being in a place that their pet can see them. This is for your pet’s safety, as many can get anxious or make sudden movements when they see a familiar face. We promise, our groomer will make them feel at ease and they’ll have a great time!

Do you need water or electricity from my house?

Our van is fully equipped with water tanks for both clean and waste water and we have a generator for power.  Occasionally if our generator is acting up, we may need to plug into any electrical outlet.  An outlet on the front or side of the house or one in the garage will work great.

What forms of payment do you accept?

We accept Visa, MasterCard, checks or cash. We charge a $35 fee for all returned checks which must be paid before booking your next appointment.

What happens if I forget my appointment?

We appreciate your respect of our 48 hour cancellation policy. Please remember once you book an appointment, you are actually blocking time for your pet and there are others who could have filled your spot.  There will be a $35 cancellation fee per pet for non-cancelled appointments within 48 hours. After 2 last minute cancellations or “no-shows” we will need prepayment for any future appointments. Scheduling an appointment is your acceptance of these policies.

Can I get an appointment reminder?

Yes!  If you give us your email address at the time of booking, you will receive an email confirmation of your appointment as well as a reminder email a day or two before your appointment. We also have text reminders. Ask your groomer to get you set up for this service.

Why is mobile grooming more expensive than a regular salon?

Mobile grooming is a wonderful service that gives your pet the extra, one-on-one attention that they deserve in a private, relaxed environment.

  • It’s convenient for you as well as your pet. We come to you, so there’s no need for multiple trips to the salon.
  • Your pet will never be sitting in a cage waiting for their turn.
  • There are no other pets in our mobile spa so there will be no anxiety for your pet.
  • We hand dry all of our pets, so your pet will never be stuck in a cage dryer for hours with no water.
  • Our salon is cleaned and sanitized after each and every groom to prevent spread of disease, fleas, or ticks.
  • We only use premium, all natural products.

We spend time making your pet feel comfortable and relaxed before starting their groom and make sure they get the breaks they need.  Your pet is with the same groomer from start to finish.  We love them & think they are just as cute as you do!

How do you handle aggressive dogs?

First of all, we find that in our mobile truck we encounter much less aggressiveness in dogs than in a regular salon.  We believe this is because of the calm environment that we have, with no other animals or noises to create anxiety.

When we do encounter a dog that is just not happy about the grooming process, our groomers work with him/her at whatever pace necessary to put them at ease.  Very rarely, if a dog becomes aggressive to the point of putting either him/her or our groomer in danger, we will let you know that we must stop the grooming process.  At that point, we will charge a $35 convenience fee for the visit.